---
title: "SBTech"
slug: "sbtech"
updated: 2026-06-09T10:30:08Z
published: 2026-06-09T10:30:08Z
canonical: "docs.xtremepush.com/sbtech"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.xtremepush.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SBTech

Add SBTech promotions to your Xtremepush campaigns to send promotions to your users and track them.

Syncing your SBTech promotions with Xtremepush allows you to send promotion campaigns and return details of who were sent a promotion back to SBTech.

You have the ability to assign different promotions to different variants via A/B split campaigns so that you can assess the effectiveness of different promotions.

You also can use the multi-stage journey builder to create campaigns that will assign different promotions at different stages of a campaign based on customer behaviour.

## Create a connection to SBTech

Select the SBTech card in the **Integrations Marketplace** tab found at **Settings > Integrations > Marketplace** and click **Connect**.

### Basic settings

Give your connection a *name* that helps you easily identify it.

### Connection settings

Input your SBTech credentials (username and password) and click **Connect**.

> [!WARNING]
> More than one connection to SBTech
> 
> It is possible to have additional SBTech connections by repeating the integration steps outlined in the section above.
> 
> However, you should only have one active connection at any given time to avoid any potential clashes with sync processes.

## Synchronise promotions

### Sync from SBTech to Xtremepush

#### Automated sync

An automated sync from SBTech to Xtremepush will run as soon as the connection has been set up.

An hourly, automated sync will then run going forwards, you can see details in the **Overview** page.

#### Manual sync

If you update your promotions within SBTech and need to use in a campaign before the next scheduled automated sync, you can run a manual sync.

In the **Overview** tab for your integration found at **Settings > Integrations > Marketplace > Configured Integrations**, click the **Actions** button. Select **Sync** action and click **Start sync**.

#### Check task status

When the sync process has started, you will be taken to the *Task group* page in the **Task history**, where you can see the status of the promotion synchronisation.

To check the sync task history go to **Settings > Integrations > Marketplace > Configured Integrations** and select your integration. On the **Overview** tab you will find a list of the *Sync history* showing the status of each sync task.

### Sync from Xtremepush to SBTech

The Xtremepush platform will return the SBTech `promotionID` and `customerID` back to SBTech in real-time (once the campaign has been sent).

> [!CAUTION]
> Maximum User ID value
> 
> It is worth noting that SB Tech will not accept a user_id or customer_id which is higher than **2147483647** so this may be a consideration when deciding which id to pass back from Xtremepush.

#### Download details from a completed sync

The *Task details* page provides information for the selected sync such as processed promotions, created promotions, updated promotions, deleted promotions and sync status.

Select the integration at **Settings > Integrations > Marketplace > Configured Integrations**. Find the sync task in the *Sync history* table and click the **Details** button to open the *Task details* page.

Click the **Download** button to download a CSV file of the data from that sync task.

## Update or delete an existing connection

Select the integration you want to update at **Settings > Integrations > Marketplace > Configured Integrations**. Go to the **Settings** tab and update any necessary setting, click **Save** to confirm. If you need to delete or deactivate the connection, click on the **Actions** button. You will be presented with the option to either **Deactivate** or **Delete** the integration. Clicking either of them opens a confirmation dialog.

## Assigning promotions to a campaign

To add a promotion to a campaign, click on **Add promotion** in the [**Setup tab**](/documentation/docs/campaign-setup) from the campaign builder.

Search the list of available promotions (these need to be created beforehand in SBTech) and select the desired one.

![2714](https://cdn.document360.io/b056e88b-f6c1-4bd2-b5b8-08e9336a17c9/Images/Documentation/897ff47-Screenshot_2022-01-05_at_10.54.13(1).png)

When the campaign is sent, SBTech will be sent a list of all user IDs included in the send.

### Using promotions for A/B variants

To test the effectiveness of different promotions it's also possible to combine SBTech promotions with A/B variants. To do so click on **A/B testing** from the **Setup tab** of your campaign and assign the SBtech promotion for each variant.

![2698](https://cdn.document360.io/b056e88b-f6c1-4bd2-b5b8-08e9336a17c9/Images/Documentation/55f107b-Screenshot_2022-01-05_at_10.56.02(1).png)