SMS
Push
Multichannel
Re-Engage Players Before They Drift Away.Players rarely leave overnight. Activity slows first, with fewer visits and longer gaps between bets. A churn prevention journey uses a prediction from Infinity AI, Xtremepush's machine learning product, to spot players who are becoming less likely to return. It then sends a timely, relevant message on the channel they prefer, so you can re-engage them before they lapse. |  |
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Reach Players on the Channels They Prefer
Your players aren't all in the same place, so your churn prevention journey shouldn't be either. Journeys run across email, SMS and push notifications, individually or combined in a single multichannel journey, and can send on each player's preferred channel where they've opted in. You can tailor thresholds and content by value tier, so you decide where retention effort goes.
 | Why Early Action MattersBy the time a player has gone quiet, there are fewer ways to bring them back. A prediction from Infinity AI lets you act earlier, using each player's behaviour instead of a fixed number of inactive days. Messages go to players who are genuinely becoming less likely to return, not to everyone who has had a quiet week. Many of those players would have come back anyway. Keeping a holdout group lets you measure what the journey adds, so you can tune it with confidence. |
How It Works
1 | Contact your Account Manager to discuss activating this use case. |
2 | Your Account Manager will handle the deployment, setting up the use case directly within your project environment. |
3 | Review and configure the use case to suit your needs, adjusting the relevant nodes and attributes to align with your project requirements. |
4 | Test your workflow thoroughly to ensure everything is functioning as expected before going live. |
5 | Launch your workflow and start seeing results. |
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