Configure Levels

To create a level, go to Ways to Earn > Level > Add New Level. Configure the following for each level.

Level type

Select one of the following options to determine how users progress:

• Manual: Users must manually trigger the level up. In this mode, the user level cannot decrease. You can set one-time level up rewards and a token fee for levelling up.
• Automatic: The level increases or decreases automatically based on user activity. One-time rewards for level ups are not available for this level type.
• Automatic one way: The level increases automatically but never decreases. You can set one-time level up rewards for this type.

Level Requirements

• Requirements define the criteria a user must meet to reach a level. These are based on user attributes. When a user attribute meets a specific value or condition, the user levels up. You can add multiple criteria to a single level.
• For the Manual levels, you can also set a level-up cost in tokens. This option is not available for Automatic or Automatic one way levels.

One Time Reward

This section is only applicable for Manual and Automatic one way levels. You can configure a one-time reward that is granted to the user the moment they reach the new level. See Loyalty Reward Types for more information on the different reward types and how to configure them.

Daily Bonus

You can optionally specify a value in tokens that a user receives every day they are at that level. You can also add other rewards instead of, or in addition to, tokens. If you do not want to provide a daily bonus, you can delete this section.

Level Overview

In the Overviewsection, provide the name and description of the level. This information is visible to your users in the loyalty widget. It also serves as the internal name and description for the level within the platform.

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Deleting Levels

You can only delete the last level from your list of configured levels. When you delete a level, all users assigned to it are automatically moved to the previous level.