Overview of the available loyalty features
With Xtremepush Loyalty Hub, you can configure five types of loyalty features in your loyalty solution.
Reward Rules: Users receive a reward for completing a specific action.
Quests: Users receive a reward for completing an action multiple times.
Achievements: Users receive an achievement badge when their profile attributes reach a specific threshold.
Polls: Users receive a reward for providing feedback or voting in a survey.
Perks: Users receive a reward for choosing and completing specific tasks.
Users can also be organised into the following categories.
Levels: Organise users into tiers based on their attributes. For example,
Bronze Level: Quests completed is greater than 20 and total achievements greater than 10
Silver Level: Quests completed is greater than 50 and total achievements greater than 25
Gold Level: Quests completed is greater than 100 and total achievements greater than 50
Leaderboards: Similar to levels, leaderboards use a specific user attribute to determine a leaderboard score. For example, users with a higher number of completed quests appear higher on the leaderboard. Rotation periods can also be specified to define when users move in and out of leaderboards.
The following table compares the different loyalty features:
Feature | Reward Rules | Quests | Achievements | Polls |
|---|---|---|---|---|
Engagement Style | Passive and instant | Active, short and long term | Milestone based | Low-friction engagement |
User Goal Type | Complete a one-off action | Finish a sequence of tasks | Reach a profile milestone | Gather user opinion |
Triggered by | Single event | Single or multiple events | User attribute change | No triggers |
Earn Same Reward Multiple Times | Yes | Yes | No | No |
Track Progress | No | Yes | Yes | No |
Time Limits | Yes | Yes | No | Yes |
Entry Fees | No | Yes | No | No |
Visibility | Visible or hidden | Visible or hidden | Visible or hidden | Always visible |