Create user accounts

How to create new user accounts and the various user roles available

Select User management located in the User menu accessible from the top system toolbar. This opens a list of all current user accounts that exist for your company.

Click Create user to add a new user account.

Fill in Name, Email, Language, Role, Active, Multiple login allowed.

See the below section for descriptions of all available user roles.

For any role other than Company admin you will need to assign the project(s) the user will be able to access.

There is no limit on the number of user accounts you can create for your company.

Once the account has been created, the user will need to reset their password to be able to log in for the first time.

User roles

Company admin: Superuser for your company with access to all areas.
Company IAM: Typically, an administrator responsible for managing user access. They can create new users but can't work with campaigns.
Project admin: Power-user for assigned projects.
Data protection officer: Special role to separate users with data protection responsibilities from day-to-day users.
Campaign admin: Role for day-to-day use, such as sending campaigns where you do not use a peer-review process.
Campaign and data manager: Same level of access as the Campaign admin, with the ability to view all data including PII.
Campaign copywriter: User who creates draft campaigns for assigned projects. Useful if you have a peer-review process for campaigns.
Campaign approver: User who approves and launches campaigns for assigned projects. Useful if you have a peer-review process to approve campaigns.
Project viewer: The lowest level of access for users who need to view assigned projects but do not need to edit anything.
Content partner: The lowest level of access for users who need to create content. Typically used for contracted agencies to make email templates, or for a partner brand to create content for a cross-promotion.
Customer Service Agent: This level of access allows the user to view customer details only if they know the user's identifier (user ID, email, or phone number). Users with this role cannot view customer data in bulk or export it. Also, they cannot create or edit campaigns.
Consent Admin: The Consent Admin role is for senior staff managing consent preferences and compliance. It includes permissions to create, edit, and delete preferences, manage consent types, export data, and access audit logs.
Consent Support Agent: The Consent Support Agent role is for frontline agents who assist customers with managing consent preferences. It includes permissions to view customer profiles, update consent settings, and access audit logs for tracking changes.

Access levels

Admin roles

Component	Permission	Company admin	Company IAM	Project Admin
Settings & Admin	Superuser for your company	✅	❌	❌
	View all projects	✅	✅	❌
	View assigned projects	N/A	N/A	✅
	Add, view and edit all project settings	✅	✅	❌
	Add, view and edit assigned project settings	N/A	N/A	✅
Team Management	Create company admin user accounts	✅	❌	❌
Team Management	Create user accounts except company admin	N/A	✅	❌
Analytics	View analytics	✅	✅	✅
Campaigns	Create or edit campaigns	✅	❌	✅
	Create or edit drafts	✅	❌	✅
	Create or edit templates	✅	❌	✅
	Send or approve campaigns	✅	❌	✅
Segments/locations	Add locations or segments	✅	❌	✅
User data	Action data subject requests	✅	❌	✅
User data	View user data	✅	❌	✅

Campaign management & approval roles

Component	Permission	Campaign & data manager	Campaign admin	Campaign copywriter	Campaign approver	Content partner
Settings & Admin	Superuser for your company	❌	❌	❌	❌	❌
	View all projects	❌	❌	❌	❌	❌
	View assigned projects	✅	✅	✅	✅	❌
	Add, view and edit all project settings	❌	❌	❌	❌	❌
	Add, view and edit assigned project settings	❌	❌	❌	❌	❌
Team Management	Create company admin user accounts	❌	❌	❌	❌	❌
Team Management	Create user accounts except company admin	❌	❌	❌	❌	❌
Analytics	View analytics	✅	✅	✅	✅	❌
Campaigns	Create or edit campaigns	✅	✅	❌	❌	❌
	Create or edit drafts	✅	✅	✅	❌	❌
	Create or edit templates	✅	✅	✅	❌	✅
	Send or approve campaigns	✅	✅	❌	✅	❌
Segments/locations	Add locations or segments	✅	✅	✅	❌	❌
User data	Action data subject requests	✅	❌	❌	❌	❌
User data	View user data	✅	❌	❌	❌	❌

Non-admin roles

Component	Permission	Data protection officer	Project viewer	Customer service agent
Settings & Admin	Superuser for your company	❌	❌	❌
	View all projects	❌	❌	❌
	View assigned projects	✅	✅	✅
	Add, view and edit all project settings	❌	❌	❌
	Add, view and edit assigned project settings	❌	❌	❌
Team Management	Create company admin user accounts	❌	❌	❌
Team Management	Create user accounts except company admin	❌	❌	❌
Analytics	View analytics	✅	✅	❌
Campaigns	Create or edit campaigns	❌	❌	❌
	Create or edit drafts	❌	❌	❌
	Create or edit templates	❌	❌	❌
	Send or approve campaigns	❌	❌	❌
Segments/locations	Add locations or segments	❌	❌	❌
User data	Action data subject requests	✅	❌	❌
User data	View user data	✅	❌	✅*

For information on the access permissions for the Games Hub, see Roles and Permissions for Games Hub

Update or delete user accounts

As a Company admin you can update and delete other user accounts by going to User management located in the Admin menu, accessible from the top system toolbar (top-right).

To update an account, click the edit button for the user you want to update, make your updates and click Save.

To delete an account, click the bin icon for that user.

Access control policies
During onboarding, Xtremepush will create one Company Admin user. Our support team cannot create or edit further users, as we cannot interfere with our clients' own Access Control policies. The initial Company Admin can add and edit new users.

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