Inbox tab

Create messages that will persist in your website or mobile app inbox

Within the Inbox tab you can create messages that will be seen in users' inbox. You can visit the inbox feed page to view all live messages and to expire them.

Choose target group

Initially you'll need to determine which users will receive the inbox message; all available users, push subscribed users or push not-subscribed users.

Build your inbox message

Once you've set the target users, you can select the style of message you'd like to send, either an alert (which is a simple message) or a card style message (richer message with more options). For both types users can set title and body and additionally define what will happen when users click on the message. Both type of messages allow the following actions:

  • None (selected by default)
  • Open URL
  • Go to deeplink (To take users to a certain part of the app). See our deeplinks guide for more details.
  • In-app message: to take users to an in-app message. An in-app tab will be created in the campaign.

Additionally, card style messages allow users to upload a larger image and to set a background colour for the message and for the title). Review our best practices for these type of messages.

Using content elements

You can add emojis and dynamic content to your inbox messages.

Click the smile icon to display a list of emojis and click the one you want to add to your message.

Click on the user icon to add data from your user attribute fields. Type the name of the field you want to use, or select it from the presented pick list.

Click on the code icon to add content snippets. Type the name of the field you want to use, or select it from the presented pick list.

Multi-language message

If you wish to launch a multi-language campaign, you can create new titles and messages based on the languages you selected in the Setup tab of the campaign builder.

A/B Testing

If you have selected A/B testing from the Setup tab, it is possible to send out different different variations of the same message from a single campaign to a portion of the targeted users. You can then compare them and determine which method was most successful. Each variant can be created by clicking on the variant key (A, B, etc).

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