Multi stage journey: message action

The message action allows you to communicate with your users via email, SMS, web push or mobile push. Select the desired message type them from the Messages action.

Email message

An overview of the email setup and preview of the content can be seen on the small toolbox which opens out when selecting an email action from the workflow. Selecting Edit from the top of the overview toolbox will open the larger Email edit toolbox.

From here it is possible to set up things like Subject Line, From Address and From Name, as well as the content of the email.

Import content

If the email you want to create already exists as HTML then you can import it to the email in one of two ways (both options are available from the source tab in the large edit toolbox):

• Uploading from a file on your computer.
• Importing the file from a URL.

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Using images if building the email from HTML

Any images in the HTML content must have an absolute link to a location online, since the images will not be imported to your Xtremepush account.

Selecting a template

A selection of basic email templates, as well as any email templates you have created in your Xtremepush account are available to select from the source tab. Select a blank template to start your email from scratch.

Once you have selected one of the templates or uploaded the HTML content, two new tabs will be generated, to edit the email and to preview it.

SMS message

An overview of the SMS preview of the content can be seen on the small toolbox which opens out when selecting an SMS action from the workflow. Selecting Edit from the top of the overview toolbox will open the larger SMS edit toolbox.

The first tab allows to set up the language of the campaign (for multi-language campaigns). Selecting the SMS tab allows you to edit the content of the SMS message (set up the from name for the campaign and the content). It is also possible to select whether you want to include an unsubscribe link.

Using content elements

You can add emojis and dynamic content to your SMS messages.

Click the smile icon to display a list of emojis and click the one you want to add to your message.

Click on the user icon to add data from your user attribute fields. Type the name of the field you want to use, or select it from the presented pick list.

Push message

An overview of the preview of the content for iOS, Android and web push can be seen on the small toolbox which opens out when selecting a push action from the workflow. Selecting Edit from the top of the overview toolbox will open the larger Push edit toolbox.

From the first Edit tab it is possible to toggle the different sliders to enable the different platforms, to set up the language of the message if you want to create a multi-language campaign and to configure retry options for offline users. For more details on how retry options work see our Schedule tab page. Once you do, new tabs will be activated, that will allow you to build your push messages.

Mobile push (iOS and Android)

By selecting the iOS or the Android tab you can build the push notification for each platform. It is possible to include title, body and an image. Review our best practices for push notifications.

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Rich media messages in iOS

In order to be able to send iOS push notifications with images, GIFs, and video, clients must create a service extension following the steps outlined in this guide.

You can select the default action that will occur when the user clicks on the notification; the options available are:

• None (selected by default): opens app
• Open URL: to open it either inside or outside the app. Enter the URL you wish to use in the accompanying input field.
• Go to deeplink: to open a certain part of the app. Enter the app deeplink you wish to use in the accompanying input field. See our deeplinks guide for more details.

Finally, a key/value payload can be added to the notification delivered to the user. You may have custom payloads available as part of your integration. Payloads are not initially visible to the user but if the push is opened, the app can access some payload values from the push message and perform some custom behaviour with them.

Web push

The notification must include a message title, body and a URL. Optionally an icon and a picture that will be displayed alongside the message can be included too (read best practices).

Using content elements

You can add emojis and dynamic content to your mobile and web push notification, for both the title and the body of the message.

Click the smile icon to display a list of emojis and click the one you want to add to your message.

Click on the user icon to add data from your user attribute fields. Type the name of the field you want to use, or select it from the presented pick list.