It is possible to create a segment of users by uploading a CSV file of identifiers exported from a CRM or similar system.
User lists are recommended
Segmenting by CSV can be slow and if any errors are encountered they will cause the campaign to fail to send. For these reasons we recommend using User Lists instead.
The CSV file must contain only one column, and the chosen identifier must be added as the column header in the first row of the file, to allow the platform to identify the type of identifier being used.
Files uploaded to Xtremepush must always be saved using UTF-8 encoding. This allows any extended characters such as those with accents to be correctly processed by the platform.
ID types are:
user_id- Typically used if CRM IDs are sent to Xtremepush
mobile_number- The user's mobile phone number
whatsapp_number- The user's Whatsapp mobile number
profile_id- The Xtremepush id
device_id- The id provided by the OS to identify the device (e.g. the Android ID)
device_idfv- iOS device identity for your app
device_idfa- iOS device identity for advertisers
device_anid- Android device identity
device_adid- Android device identity for advertisers
token- The token used to address push notifications
User profiles must exist
It is only possible to segment in relation to the users that already exist in the platform. Review our user guide on how to import user profiles
When the CSV file is ready, navigate to Data > Audiences and open the Segments tab. Click the Create Segment button.
Choose the Segments category group from the dropdown list and then the CSV File option from that group list as shown below.
Include or exclude users in this CSV file by selecting the relevant option from the second dropdown list. You can combine this segment with other conditions before saving it, if desired.
After setting conditions, click Save.
You can also use this process for creating a segment from the Segment tab of any campaign.
Updated over 1 year ago