Contact us

If you can't find the answer to your question in our guides or you need some advice for best practice use of the platform, please contact our support team at [email protected] .

Our support team is available Monday to Friday 09:00–17:30 in Ireland/UK and United States Eastern timezones, excluding public holidays. We will get back to you as soon as possible within these hours.

You get the best service from us by contacting our support team directly by email or raising a support ticket directly from . It allows us to research your query, we can loop in experts to help, attach links to further reading, and everyone gets a written record. You will receive an automated confirmation when you send us a new support ticket, so that you know we received it.