The Preview tab lets you see how your campaign content looks for a specific user, check that dynamic values render correctly, and allows you to send yourself a preview before launching the campaign.

The Preview tab is available for email, mobile push, and in-app campaigns.

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To access the Preview tab, you must have the email, iOS push, Android push, or in-app channel configured in your single stage or multistage campaign.

Render Content for a User

The left panel of the Preview tab contains the options you use to view how your campaign content is rendered.

• Use Render Message For to select a user and preview how the campaign content looks for that specific user. If you have used dynamic content in your campaign and the selected user has the relevant attributes, the content is rendered using that profile's data.

  See Mobile Push, In-App, and Email below for below for examples of how content renders. For more information on using dynamic contentin your campaigns, see Personalisation and dynamic programmable content

If you've configured variant testing or multiple languages on the Setup tab, the following fields are also displayed in the left pane:

• Variants: If you've set up variant testing on the Setup tab, this field displays your variants and lets you preview each one. For more information on variants, see Create a split test.
• Languages: If you have configured multiple languages on the Setup tab, this field lets you switch between them to preview each language version.

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Previewing Content in Multistage Campaigns

In multistage campaigns, the Preview tab works the same as for single stage campaigns. The only two differences are:

• Multistage campaigns have an additional Messages field in the left pane, which lets you toggle between the different message actions in your journey. For example, if your campaign includes multiple email actions, you can toggle between them to preview each one.
• For in-app messages in multistage campaigns, you must create a template and upload it in the Content tab before you can preview. For more information, see Journey Builder 2.0: In-App Channel

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Default Profile Selection

By default, if a seed list exists in the project, whether enabled or disabled, the first profile from the seed list is selected to render the content. This means you see a rendered version of your message as soon as you open the tab.

If no seed list exists, the system uses the first profile from the targeted users.

Send yourself a preview

The Send yourself a preview button is located on the left bottom of the page. Use it to test how your campaign content appears before launching your campaign.

Sending yourself a preview does not affect your campaign and it remains in draft until you are ready to launch.

• Push and In-app: Enter the profile ID, email address, or user ID of the user you want to send the test to. The selected user must have an associated iOS or Android device. You can add a maximum of 10 recipients.

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Recipient Requirements

• Customer ID is not accepted as an identifier. Use profile ID, email address, or user ID only.
• For In-App:
  • The recipient profile must have a user ID set. Anonymous profiles cannot receive in-app test sends.
  • Web devices are not supported. The recipient must have an associated iOS or Android device.

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Delivery Timing

• Push: iOS test sends are delivered immediately. Android test sends show a Queued status as the message is delivered via Firebase Cloud Messaging (FCM) and may not arrive instantly.
• In-app: Test send previews expire after 1 hour. If the recipient's device has not polled within that time, the preview will not be delivered.

• Email: Enter the email address you want to send the campaign to. You can add a maximum of 10 recipients.

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Sending a test preview is not currently available for inbox campaigns.