Inbox settings

Configure the style of the message inbox

When the Inbox channel is enabled in Settings > Channel Settings the inbox can be separately enabled and styled for iOS, Android and Web integrations in the Inbox Settings tab.

Inbox behaviour settings

Across all inbox implementations, you can control if a notification badge is displayed. You can then set whether the notification badge shows the number of messages not seen, or the number of messages not opened.

You can also select the default behaviour to remove messages after a defined period of time or have the message remain in the inbox permanently. This default can be overridden for each campaign.

Click Save to confirm and changes.

Platform-specific settings

Each of the Android, iOS and Website integrations have their own inbox settings, where you can enable the inbox and style it to match your app or website.

You can also choose to show a push notification toggle in the inbox header so that your users can easily choose to turn push notifications on or off.

There is a dynamic image to the right of each settings page that is updated to reflect your configuration choices and how these will appear to your end-user.

iOS & Android inbox

Layout

Toggle Enable to turn iOS/Android inbox on or off.

Choose Left or Right for the position your inbox message will appear.

Toggle the Push subscription switch if you want your users to be able to turn push notifications on or off in the inbox.

Style

Choose between Light, Dark, or Custom as your inbox color scheme.

Light and Dark have preset colors. Custom allows you to set colors for each element of your inbox and inbox messages. Use the color picker or enter a HTML color code, for example #FFFFFF, in relevant the box.

The inbox view on the right displays your settings.

Click Save to confirm and changes.

Website inbox

Layout

Toggle Enable to turn website inbox on or off.

Choose Left or Right for the position your inbox message will appear.

Choose Side Panel or Pop-up to set the layout of your inbox. The width of the inbox will be 300px for both settings, the width for a pop-up inbox will be set to 400px, while a side panel will cover the full height of the screen.

Select what button and badge you want to use for your inbox. Standard button, Custom badge, Custom badge and button.

Toggle Push subscription switch if you want your users to be able to turn push notifications on or off in the inbox.

Style

Choose between Light, Dark, or Custom as your inbox color scheme.

Light and Dark have preset colors. Custom allows you to set colors for each element of your inbox and inbox messages. Use the color picker or enter a HTML color code, for example #FFFFFF, in relevant the box.

The inbox view on the right displays your settings.

Click Save to confirm and changes.

Updated 5 months ago


Inbox settings


Configure the style of the message inbox

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