Common notifications log errors

Review the most common reasons messages fail and how to fix them

In some situations, individual sends or a whole batch of messages can fail. See below for a list of the most common errors:

Error message

Channel

Meaning

Not personalised

All

Personalisation issue (wrong syntax, missing attribute or missing fallback value, twig not enabled for project).

Device_unregistered

App push

The app has been uninstalled or it cannot longer be reached from the gateway

Sender_ID_mismatch

Android push

The sender ID uploaded to the XtremePush platform doesn't match the sender ID used to generate the push token.

Post "https://api.push.apple.com...`

iOS push

Expired iOS certificate. Replace it following instructions here.

Unable to connect to 'ssl://gateway.push.apple.com...

iOS push

Expired iOS certificate. Replace it following instructions here.

BadDeviceToken

iOS push

Token mismatch (possibly using sandbox token for production app or viceversa).

Invalid from param

SMS

From name is not correct. Must follow format outlined here.

Gone

Web push

The subscription for the device is no longer active or the service worker on that particular device has been removed


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